Shipping Policy

This Shipping Policy applies to orders placed on RealHelmets with OnField Productions, Inc. (“OnField,” “we,” “us”). Shipping charges shown at checkout are part of your order total. If a rate on a product page and the rate at checkout ever differ, the checkout rate controls.

Where we ship

We ship to addresses in the United States, including Alaska and Hawaii. Full size helmets cost more to send there, as shown below; everything else ships at the same rate anywhere in the country.

We do not ship internationally or to U.S. territories.

Standard rates

Item	Shipping
Any full size helmet, Authentic or Replica	$24
Full size helmet to Alaska or Hawaii	$42
Mid-Size (Midi) helmet	$18
Mini helmet	Free
Full size visor	$10
Mini visor	$5
Visor clips	$5
Facemask	$10

If your cart holds more than one item, shipping is the sum of the rates that apply to those items. Parts we fit to a helmet when you customize it ship free with that helmet; the rates above apply to parts you buy on their own. Mini helmets stay free even when they ship alongside paid items. We do not offer a free shipping threshold beyond mini helmets.

Carriers and service

Orders ship by USPS Priority Mail or UPS Ground, depending on size, weight and destination. We choose the carrier. A tracking number is emailed when the order leaves us, or for manufacturer direct items, when the shipper scans the package.

Some helmets ship from our shop. Others ship direct from the manufacturer or a licensed supplier. Items in one order can arrive in more than one box and on more than one day. You are never charged extra shipping because we split a shipment.

Processing time

In stock items usually ship within 1 to 5 business days after we receive payment, Monday through Friday, excluding U.S. federal holidays.

Made to order work ships after the build is finished. That includes facemask changes, visor installs, clip colour requests, and custom name or number work. Build time is listed on the product page or in your order confirmation. Manufacturer direct items follow that supplier’s production queue and can take longer than shop stock.

Delivery dates shown at checkout are estimates, not guarantees. Carrier delays, weather, peak football season and supplier backorders all add time. We are not responsible for delays outside our control, and we will help you chase the package.

Addresses and failed delivery

You are responsible for a complete, deliverable address. UPS cannot deliver to a P.O. box, so if the order goes UPS we need a physical street address.

If a package comes back to us because the address was wrong, delivery was refused, or the location was undeliverable, we may charge the actual cost of reshipping, or refund the product price minus the original outbound shipping.

Inspect the shipment

Inspect the carton and the helmet or accessory as soon as it arrives. If the driver is still there and the carton is visibly damaged, note the damage with the carrier before you accept the delivery.

Photograph the box, the packing and the product, then email service@realhelmets.com within 48 hours of delivery if anything arrived damaged, incomplete or wrong. We will help file a carrier claim or arrange a replacement or refund under our Refund Policy.

Questions

service@realhelmets.com, Monday to Friday, 9am to 6pm ET.

Orders are also subject to our Terms of Service.